Refund policy

Due to the intimate nature of our products and strict sanitary regulations, all sales are final.

To maintain the highest hygiene standards for our customers, we do not accept returns for a refund to the original payment method under any circumstances.

Store Credit & Exchanges Only

While all sales are final, we want you to find your perfect fit. We offer store credit or exchanges for items that meet the following strict criteria:

• Hygienic Condition: Items must be in their original, unused, and unwashed condition. Underwear must be tried on over your own clean undergarments.
• Original Packaging: All designer tags, branded boxes, and hygiene seals must be intact and attached.
• Disqualifying Factors: Any item showing signs of skin contact, scents (cologne or detergent), hair, or wear will be rejected. Such items will be sent back to the customer at their expense.
• 30-Day Window: Requests for store credit or size exchanges must be initiated within 30 days of the delivery date.

Manufacturing Defects & Damaged Goods

Jai Francis stands behind the craftsmanship of our luxury garments. If you receive an item with a manufacturing defect before it is worn (e.g., fabric tear, or hardware failure), please follow these steps:

• Notification: You must notify our concierge team at stories@jfrancisintimates.com within the 30 days of the delivery date.
• Evidence: Please provide your order number and clear photographic evidence of the defect.
• Resolution: Upon verification of a legitimate manufacturing error, Jai Francis will provide a prepaid return label and offer a replacement of the same item or full store credit.
• Exclusion: This policy does not cover damage caused by improper washing, normal wear and tear, or trying on the garment in a way that compromises its integrity.